With WalkMe, we've been able to convert our static help page into interactive guides, which has allowed our end users to engage directly in our application.

WalkMe’s elegantly simple solution provides engaging scalability for our Salesforce.com performance support.

WalkMe does exactly what it says on the tin - it literally walks sales people through the process of placing a customer order when they need a bit of help.

Being a premier provider of electricity, gas and energy services in Belgium, our top priority is providing high quality service for our almost 2 million of individual and corporate customers. With WalkMe Automation, we've already dramatically reduced the time spent by our customer care agents on some repetitive processes by 50 percent. By reducing inefficiencies when using any business system, WalkMe gives us more time to support our customers, offering them sustainable and innovative energy solutions.

We partnered with WalkMe to improve our user experience and assist with support deflection, especially in the onboarding phase of the user journey. This was a big implementation for our company and the project timeline was hit dead on and the continued support was refreshing. Very happy that we chose the WalkMe product over other vendors.

Since introducing WalkMe into the business, I don't know how we ever worked without it! Having insight on user engagement and mandating processes through the product has allowed us to accelerate adoption and introduce new processes effectively and efficiently

Data integrity and efficiency are of the utmost importance to us as we scale our sales organization. Apttus gives us the framework to accurately create and track our legal contracts while WalkMe empowers our salespeople to learn and execute processes correctly every time. They work harmoniously together for the perfect solution to enable our team to learn and continue to be efficient.

WalkMe allows our Sales Operations team the ability to deliver the right training at precisely the right time. We’ve been able to embed highly customized, contextual walk-throughs in a way that blends into our instance of Salesforce, rather than distracting our end users. What used to take Sales Operations a 15-30 minute training, can be accomplished with a 2-minute walk-through; and it’s always there for our end-users to utilize in the future.

WalkMe is a key tool in helping our users understand these features and how to make the best and most efficient use of them. By embedding forum resources in our WalkMe tutorials, users have in-product assistance, as well as more detailed support through our forum – all through a singular training resource hosted by WalkMe. By giving users the ability to launch these tutorials at any time, from almost anywhere in EHR platform, we ensure that they have the understanding needed to fully utilize our features. This gives us an opportunity to market our newest and most advanced features, and empowers our community to start using them from their first interaction with our EHR.

Incorporating WalkMe across our technologies as an invisible overlay has supported 93% of employees to self-serve – helping us drive our aspiration to get the simple things done quicker.